Q:
How do I place an order?
Submit an inquiry to receive a detailed quotation. We will negotiate specifications, confirm sample requirements, proceed with production setup upon deposit receipt, and arrange shipment once the final balance is verified.
Q:
Are sample orders supported?
Yes, samples can be prepared. Any sample fees charged during setup will be fully refunded when placing a formal bulk order.
Q:
What shipping options are available?
We support standard transport channels including DHL, UPS, FedEx, TNT, EMS, international post, and sea freight. Custom shipping arrangements can also be facilitated.
Q:
What is the standard production and shipping lead time?
Lead times depend heavily on the total order volume, with standard manufacturing typically taking 15 to 25 working days.
Q:
What should I do if my package has missing items?
Please contact the support team immediately. We will cross-reference your order inventory list and package contents to resolve any discrepancy.
Q:
What payment terms and methods do you accept?
We accept bank transfers (T/T), PayPal, and alternative payment solutions. Standard terms include a 30% to 50% deposit, with the remaining balance due prior to dispatch.